Help Center · Sending boxes · Delivery tracking and send statuses
Delivery tracking and send statuses
What pending, processing, shipped, delivered, and engaged mean — and where the tracking number lives.
Every send moves through a fixed sequence of statuses, visible on the Sends page and on each send’s own page.
- Pending — confirmed and waiting in the fulfillment queue.
- Processing — the box is being assembled and packed.
- Shipped — with the carrier. The tracking number appears on the send the moment this happens.
- Delivered — carrier-confirmed at the door.
- Engaged — the recipient actually opened or scanned. This is the status that matters: it is only set on a real engagement event, so it is proof of attention, not a guess.
- Failed / Returned — carrier off-ramps: the box could not complete its journey or came back. The reason is shown on the send.
The send page shows the journey as a timeline — Order Placed → Processing → Shipped → Delivered → Engaged — so you can see at a glance exactly how far a box has gotten and when each milestone happened.
Delivered is your follow-up window; Engaged is your signal to call. Connect Slack and both moments come to you instead of you watching the list.
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