Help Center · Sending boxes · The send wizard, step by step
The send wizard, step by step
What each of the five wizard steps shows, and the two things that can block a send.
The Send a Box wizard has five steps: Contact, Box, Video Brochure, Notifications, Confirm. You can move back and forth freely — nothing is committed until you confirm. Here is what each step shows, and the gotchas worth knowing before you hit send.
Contact
Search your contacts or add a new one inline. A shipping address is required to continue — and the address must not be marked undeliverable. If a contact is missing an address, Find Addresses can locate one; if an address was flagged undeliverable, fix it on the contact before sending.
Box
Pick from your box types, each shown with current stock. An out-of-stock box type blocks the send — request a reorder from the Boxes page and either wait for restock or pick a type that is in stock.
Video Brochure
Choose the video the brochure plays when the lid opens, or record one right here. Want more than one clip on the screen? Set up a multi-clip sequence — the recipient can play through each in turn.
Notifications
Choose which shipping emails the recipient receives for this send: gift announcement, shipped, out for delivery, delivered. All optional — skip them entirely for a pure surprise.
Confirm
One screen with everything — recipient, address, box, video, email choices. Review it, send it, and the send enters the fulfillment queue. From here Boxli packs and ships; you track it on the send page.
Heads up
The two blockers to know: an address marked undeliverable stops the Contact step, and an out-of-stock box type stops the Box step. Both are fixable without abandoning the wizard — correct the address or pick a different box.
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