Help Center · FAQ & troubleshooting · Slack test message fails

Slack test message fails

Usually a dead channel or a removed app — reconnect from the Slack card, and check the workspace pause switch.

The Test button on the Slack card should post to your channel within a second or two. When it fails, work through these in order:

  • The channel is gone — if the channel Boxli posts to was archived or deleted, delivery fails even though the connection looks healthy. Reconnect from the Slack card and pick a live channel.
  • The app was removed — a Slack workspace admin can remove connected apps, which silently kills the connection. Reconnecting from the card re-authorizes it.
  • Alerts are paused — the Notifications page has a workspace-wide pause switch that silences all Slack alerts. If it is set to Paused, nothing posts anywhere. Flip it back on.

The reconnect flow is the same as the first-time setup: Add to Slack, pick the channel, Allow. It takes under a minute and resolves the first two causes without any support involvement. Note that connecting requires an owner or admin account in Boxli.

Once the test posts successfully, real alerts will flow again immediately — including any engagement that happens from that point on. Alerts that would have fired while the connection was broken are not replayed, so it is worth a quick look at the Analytics page’s recent alerts feed to see what you missed.

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