What a campaign is, what the list page shows, and how activation works.
A campaign groups sends that share one setup: the same workflow, the same video (or video sequence), and the same box configuration. Instead of configuring every box by hand, you set the campaign up once and every person who enters it gets the same treatment — box shipped, follow-ups timed, alerts wired.
The campaigns list shows a stat card for each campaign: total sends, delivered percentage, and engagements (scans plus taps). Click through to a campaign to see its workflow, the people in it, and per-send analytics.
Each campaign has an activate/pause toggle. While a campaign is paused, no new people are enrolled and no new workflow steps start; activating it picks things back up. Pausing does not cancel boxes already handed to the carrier.
You can still send one-off boxes outside any campaign from the send wizard. Use a campaign whenever the same play repeats — outbound to a target account list, post-demo gifts, closed-won thank-yous — so the workflow, video, and reporting stay in one place.
Every guide here lives in the in-app Help Center too — open Help in the sidebar.
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