Two features react to engagement — one advances workflows, one notifies you.
Boxli has two things that react to recipient engagement, and they do different jobs.
An engagement trigger card lives inside a workflow. When a run reaches the card, it parks there and waits for the configured event — first watch, watched to the end, came back, and so on. When the event happens, the run continues to the next step. Use trigger cards to sequence follow-ups off real behavior: for example, wait for the first watch, then send the Gmail follow-up an hour later.
An alert rule is an always-on notification. It watches for the same kinds of events, but instead of advancing a workflow it fires an action — a Slack post, a team email, or an in-app task — every time the rule matches (subject to its frequency setting). Alert rules are managed on the Notifications page for workspace-wide defaults, or in a campaign’s Automations panel for campaign-specific rules. They never advance a workflow.
Rule of thumb: if the recipient should get something next, use a trigger card in the workflow. If your team should hear about it, use an alert rule. The two run independently, so the same watch event can both advance a workflow and post to Slack.
Every guide here lives in the in-app Help Center too — open Help in the sidebar.
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